Committed to Your Complete Satisfaction

The team from Call The Plumbing Doctor Inc & Call The Foundation Doctor is pleased to provide prompt, professional plumbing, waterproofing and septic services for customers in Oshawa and throughout the Durham Region.

Take some time to read testimonials from a few of our satisfied customers.

A Job Well Done

I just want to make sure that you know that I’m very pleased with the job that Darcy and Pat did hooking my house up to city water on Friday.

I thanked Darcy more than once for ensuring that the curbing around the flowerbed at the house and the hedge at our property line were both undisturbed by his digging, thereby saving me a lot of work in trying to put them back in place afterwards. These were the 2 things that concerned my wife the most about this project, so she is very pleased as well.

It also became apparent to me as I interacted with Darcy and Pat throughout the day that they enjoy working for you and enjoy working with each other.

Thank them again for me for a job well done.
-Pat

They Kept Us Informed

This is to inform you that the work your company did in repairing the water leak we had in our basement has resolved the problem.

We must also compliment your staff who did the work. They kept us informed as to what they were finding and the solution to the problem.

Also, the excellent job at limiting any disturbance to the surrounding landscape and the care used to keep the inside of our home clean while doing the basement work was excellent.

Yours truly,
Keith

A Courteous, Knowledgeable Team

I am writing to compliment you on your staff. We have had The Plumbing Doctor Inc in 3 times now, twice for emergency service and once for routine service. Each and every time, the service has been excellent. Your staff is courteous, informative and know what they are doing. On August 9th, I believe it was Ian who came out, not only did he call to give us an ETA, he also called to let us know there would be a 30-45 minute delay (having scheduled technicians before, I know how rare this is and really appreciate this kind of update). He got the job done and he was patient and knowledgeable and gave us some great information. Not only do I plan on putting a great review on Homestars.ca, I will call The Plumbing Doctor Inc for any further plumbing issues anytime anyone is looking for a plumber I recommend The Plumbing Doctor Inc .

Sincerely,
Jennifer
Oshawa

Extremely Satisfied with the Results

We just wanted to thank you for the fabulous job that you and your team did for us.

Over the 3 days that you guys were here, converting our house from septic to sewer and roughing it in our basement washroom, we found your team to be courteous, polite and above all very helpful.

They took the time to answer all of our questions and address our concerns.

They were extremely careful not to get dirt on our carpets (laying down tarps) and they even washed our driveway when they were finished!

We are extremely satisfied with the professional results of our completed reno.

We would highly recommend your company and if we need any more work done, we will be calling on you guys again.

Thank you again,
Mike and Connie

Averted a Disaster

We contacted The Plumbing Doctor Inc on Tuesday, April 2nd as we were having issues with the main waterline in our basement. There was a problem with the tap which left us unable to completely turn off the water in our home. The Region came and advised us that they had shut off the water at the curb (we tested this while they were here and the water did eventually stop) and Dave from your office was dispatched to do the necessary repairs.

When Dave cut the line to do the repairs, he discovered the water was in fact not shut off and it began spraying everywhere. Naturally, this was a major concern as our basement is completely finished and significant water damage appeared very likely.

Dave remained calm and covered the cut line with his bare hand initially until he was able to cap the line temporarily. He then held it back using his foot until help arrived. This was extremely physically demanding considering the water pressure involved coupled with the fact that it took approximately 20 minutes for the Region to return. With their help, Dave was able to install a corporation valve and avert a disaster.

As it turns out, the curb valve in front of our house was also broken. The Region thought they had turned the water off but in fact it wasn’t able to be turned off due to the valve being broken.

We wanted to again express our sincere thanks to Dave as there is no question he went above and beyond to save our home from significant water damage.

Thanks,
Suzette and Robert

Thoughtful, Caring Professionals

In regard to the work that I had done by The Plumbing Doctor Inc, I would like to highly recommend them. I had 3 companies come out to assess the problem and they were by far the people who fully understood and guaranteed the work to be done.

The work on the outside walls was not just sealed but was done with a double system sealing. The plants were not disturbed any more than was necessary and Kelly even came back to make sure that the drain for the sump pump was going to be placed properly in the flowerbed.

The job inside was done by men who were thoughtful and caring and professional in their work.

Having water in your basement is not a pleasant situation to go through but having the job done by someone who you can trust to do it the right way makes life a lot less stressful.

Without a doubt, I would recommend Kelly and his crew to anyone who comes across a water problem with their home.

Keep up the good work.

Thank you,
June

Thanks Again

I’d like to say that Darcy and Bud were great to work with in solving our issue with a plugged weeper system. They were courteous, polite and professional.

I would not hesitate to recommend them to anyone with foundation drainage issues.

Thanks again,
John

Highly Recommended

The work on the foundation was completed yesterday. I wish you to know that Darcy and Rick were thoughtful and respectful, of both myself and the property. They were very professional and I was very interested in the process so was checking in regularly. They explained what was going on and the reason for it. Their work was well organized and thought out. On the second day, Eric joined them and the same approach continued. This was a more complex job than one would think and required patience and hard work.

I would recommend your company and particularly the Darcy and Rick team.

Sincerely,
Gloria

A Quick Response

Nathan and I would like to thank you so very much for coming to our rescue when we had our problems with our basement. Kelly, you were quick to respond and the 2 men, Darcy and Rick, you send to do the work around our foundation are to be recommended. Their work ethic, personalities and attitudes were nothing more than excellent and the work was professionally done. Even with how messy the job was to be, all was handled and kept so tidy. We will highly recommend your company and your team to each and every one in the future. Thank you again.

Sincerely,
Nathan and Doris

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